Returns & Exchanges

At Gordons Direct, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return window for items in their original, unopened condition. Please note that for hygiene reasons, products with broken seals cannot be accepted for a refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and the reason for your return to receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unused beauty products in their original packaging, ensuring they are well-protected to prevent damage during transit.

• 3.
  Ship to Gordons Direct

  Affix the provided return label to your parcel and drop it off at your nearest authorized courier point, keeping your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.