Frequently Asked Questions

Everything you need to know about shopping with Gordons Direct.

How can I track my Gordons Direct order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier’s website where you can monitor your delivery's progress.

What is your return policy for beauty products?

We offer a 14-day return policy for most items. For hygiene reasons, beauty products, cosmetics, and fragrances must be unopened, unused, and in their original sealed packaging to qualify for a refund.

Do you offer international shipping?

Currently, Gordons Direct ships to addresses within the UK and Ireland. Shipping costs and delivery timelines vary based on your specific location and the weight of the parcel.

Are the products on your site genuine?

Yes, we guarantee that all products sold on Gordons Direct are 100% authentic. We source our inventory directly from official distributors and reputable brands.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase securely using PayPal.

What should I do if my item arrives damaged?

In the unlikely event that your order arrives damaged, please contact our customer service team within 48 hours of delivery with your order number and photos of the damage so we can arrange a replacement.